Delivery & Returns
Postage and Packaging.
UK postage and packing costs £3.99. We post via Hermes in order to ensure our customers have full tracking information.
We offer next day delivery for £5.99.
Delivery is free on orders over £60.
We aim to dispatch all orders within 2-3 business days.
Is our packaging eco-friendly?
We want to protect our planet for future generations. We only use recycled boxes and material in our packaging.
Please support us by recycling all of your Catkins packaging.
What should I do if my order doesn't arrive or is damaged?
We aim to dispatch all orders within 2-3 business days, however there may be occasional postage delays which are outside of our control. If you are waiting for an order, please let us know and we will track it for you.
We would be devestated to hear you have recieved a damaged item. If you have any problems with your order, please do not hesitate to contact us using the email address 'firstname.lastname@example.org' or using the form on the 'Contact Us' page. We will do our best to respond to your email within 48 hours and get any issues sorted quickly.
What is your returns policy?
We will of course replace any damaged or missing items free of charge.
You have 14 days from receipt of your order to contact us should you need to return any part of your order.
Please contact us by emailing email@example.com.